| VOICE-Newsflash
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New Forum Blog! Spinvox is sold to Nuance... more
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New Forum Blog! Microsoft: Voice is the new Touch... more
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New Forum Blog! Detecting non-verbal social signals in natural conversation... more
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A report from VOICE Days plus 2009... more
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New Forum Blog! Should health reimbursement in the US be denied for speech technology devices that multi-task? ... more
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VOICE Awards Nominations 2009 ... more
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SpeechTEK Conference 2009... more
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New forum blog! Spinvox face criticisms over the legitimacy of voice-to-text services... more
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VOICE Days 2009 - SPEECH Community Ticket Discount... more
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New Forum Blog! Apple rejects Google Voice application... more
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New Whitepaper by PELORUS Group! Best Practices in Call Center Recording Quality Monitoring and Coaching... more
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New Nuance Survey! Automotive Voice UI Usability Study... more
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New Forum Blog by Zeno Wolze! Embedded Speech – Opportunities and Challenges... more
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New Forum Blog by Manja Baudis! Implementing speech analytics in call centres ... more
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New Forum Blog! How will speech technology change the way we use mobile phones?... more
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Interested in a free speaker recognition database (200 speakers)? Here you have it! Just participate in the EVALITA 2009 campaign... more
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Job advertisement by James Kirk! Hiring VoiceXML Developers in UK... more
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New Forum Blog! Awaiting the launch of Google Voice... more
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Voice Biometrics 2009: Building on Expectations... more
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New Opus Research Study! Voice Biometrics 2009: Building on Expectations... more
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Optimising measures in customer service... more
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New Forum Blog! Microsoft’s Project Natal Xbox 360: Incorporating speech into videogames... more
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New BT Whitepaper! Phone Home: The Rise of the Home shored Contact Centre Advisor... more
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New Forum Blog! Automatic Speech Recognition in in-vehicle telematics... more
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New Best Practice! Deutsche Telekom AG – Virtual Communication Centre ... more
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Exclusive whitepaper prepared by Björn Austraat! Blending In-Network Call Routing with mixed Onshore / Offshore Call Centers ... more
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New Forum Blog by Manja Baudis! Defining voice-controlled multimodal interfaces... more
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Exclusive interview with Karl-Heinz Land, founder and chairman of GrandCentrix! Transforming smartphones into self-service terminals... more
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New BT Whitepaper! Integrating the consumer into the corporate ecosystem... more
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New BT Whitepaper! From agent to expert: The future of the contact centre advisor ... more
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The benefits of using Agent-assisted ASR... more
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Exclusive new whitepaper by Auraya! “Black-list” Voice Biometric Detection ... more
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New Forum Blog by Zeno Wolze! Self-service from the customer’s point of view... more
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New BT and Nortel Whitepaper! Fragvergence ... more
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New Blog by Manja Baudis! Can speech technology provide cost saving measures for the healthcare sector? ... more
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New Forum Blog! ‘Mashing-up’ voice and enterprise web services for mobile customers ... more
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From agent to expert: The future of the contact centre advisor... more
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New Blog by Zeno Wolze! Examining the use of voice biometric identification... more
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Exclusive Opus Research report! Four Steps Leading to the intelligent Customer Front Door... more
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New Forum Blog! Examining the Government and Public Sector... more
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New Best Practice Case Study! Government Service Insurance System in the Philippines ... more
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Exclusive new Forum Blog by Bill Meisel! A summary of the Voice Search Conference 2009 ... more
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Exclusive article by Dirk Jan Dokman! Virtual Assistants in the World Wide Web ... more
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Forum Blog! VOICE Community Market Indicator 2009: Stagnation in the European market?... more
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How could Unified Communications impact European Customer Contact?... more
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Forum Blog! CallCenterWorld 2009: Best Service – Best Innovation – Best Value? ... more
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Forum Blog! Speech applications presented at Mobile World Congress 2009 ... more
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Attend this year’s Voice Search Conference 2009 with a SPEECH Community discount ticket!... more
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New Forum Blog! CallCenterWorld and Mobile World Congress 2009... more
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Voice Community Meeting at CallCenterWorld 2009 – Register now!... more
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New Forum Blog! Showcasing speech technology products at this year’s Consumer Electronics Show 2009... more
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Exclusive article by Bill Meisel! The mobile phone beyond communications: Just a small PC?... more
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New Case Study by SpeechStorm! Dixons ... more
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New Forum Blog! Voice Activated Search for Mobile applications... more
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Exclusive Whitepaper by Pronexus! Of Masters and Slaves ... more
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New Study by SpeechStorm! An Introductory Guide to Voice Biometrics ... more
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Contact Centers, Unified Communications, Multimodality, Hidden Agents, SaaS... more
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Unified Communications is the buzzword of the day – but what does it really mean and how will it impact European contact centers?... more
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New Nuance Whitepaper! A Best Practice Guide: Succeeding with Voice Biometrics... more
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New Nuance Whitepaper! Who goes there? Identity verification best practices for speech automated solutions ... more
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New Nuance Whitepaper! Nuance Verifier ... more
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New Frost & Sullivan Survey! Calculating an ROI for self-service phone portals ... more
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New Nuance Whitepaper! Getting Started: An Introduction to Voice Biometrics 2008... more
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New Envox Whitepaper! RFP Guide: Choosing a Hosted Voice Self-Service Solution... more
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New Genesys Whitepaper! Go Beyond the Limitations of traditional IVR to deliver superior customer service... more
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Share your opinions on how well speech is delivering customer service! ... more
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New Envox Whitepaper! RFP Guide: Choosing a Voice Self-Service Solution for your Contact Center... more
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Voice Signatures Finding Favor... more
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ATT Sucess Story - Increase Calls and Service Level Goals... more
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Innovative Speech Apps Deliver Value... more
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What’s next for Speech? ... more
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New Whitepaper by Envox! The benefits of IP IVRs... more
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What’s next for Speech? ... more
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VoiceXML: Is the Dream of Portability a Reality Today?... more
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Best Practices for Voice User Interface Design... more
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Speech Community welcomes new partner Envox... more
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Has Natural Language Run Its Course?... more
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Ready for an Infusion of Innovation by Avery Glasser ... more
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The High Wire Act of Demoing Speech ... more
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New editorial: IVR could spell the future for combating increasing attrition rates in UK call centres ... more
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New Genesys Whitepaper in the SPEECH Community: The Customer Front Door... more
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Dr. Ahmed Bouzid, Angel.com, on bad Phrases for IVRs... more
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Why it's Better to Be a Good Machine Than a Bad Person... more
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Exclusively in the SPEECH Community: Bill Meisel on the Google Phone... more
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New Nuance Case Study in the SPEECH Community: The Hartford AARP... more
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Dr. Ahmed Bouzid, Angel.com, Wants Your Opinion in the SPEECH Community´s Forum: the Automation Quadrant... more
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Exclusively in the SPEECH Community: Genesys Global Consumer Survey 2007... more
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Bill Meisel on Unified Communications: GUI trumps VUI?... more
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New Whitepaper from Nuance: Customer Perspectives in a Care 2.0 World... more
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New Whitepaper from Nuance: The Evolution of Customer Service... more
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New Best Practice Case from Genesys: T-Mobile Czech Republic... more
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New Genesys Case exclusively in the SPEECH Community: Tampa Electric Company... more
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New Genesys Case: Volkswagen Financial Services AG... more
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New Best Practice Case from Genesys: TIM Hellas... more
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New Genesys Practice Case: The Provincial Waterworks Noord-Holland (PWN)... more
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Exclusively in SPEECH Community: VUI Visions - Imprecision Can Be Your Friend & Always Give Your Caller a Way Out... more
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New Genesys Case exclusively in the SPEECH Community: Oklahoma Gas and Electric... more
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Exclusively in the SPEECH Community: Bruce Balentine, EIG, on Multimedia Interface... more
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New Genesys Case: New Zealand’s Ministry of Social Development (MSD)... more
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Good morning, this is your wake-up call! A critical note from TOP-VUI expert Tom Houwing (voiceandvision)... more
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Exclusively in the SPEECH Community: TOP-industry analyst Bill Meisel (TMAA) on Mike Cohen's keynote speech at the SPEECH Tek event in New York and Googles current speech strategies!... more
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Meet the SPEECH Community Team at the CallCentre Expo event in Birmingham, September 26 & 27!... more
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Q&A with VOICE Days Keynote Speaker Geraldine Wilson, Yahoo! Europe, on Mobile Search and Mobile Marketing... more
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New Genesys Best Practice Case exclusively in the SPEECH Community: Montedomini... more
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New Best Practice Case from Genesys: Empire Medicare Services... more
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New Genesys Case Study exclusively in the SPEECH Community: eircom... more
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New in the SPEECH Community: Bill Meisel on Defining Voice Search... more
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New Genesys Whitepaper in the SPEECH Community: The Customer Front Door... more
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Q&A with Dan Miller, Opus Research, on the development of the Voice Biomerics markets within the next five years... more
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Q&A with Lynda Smith, Nuance, on Care 2.0 and the Service Organisation of the Future ... more
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New Whitepaper in the SPEECH Community: Nuance on Customer Expectations in a Care 2.0 World... more
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SPEECH Community Members Poll: What Content Would YOU Like to Find in the SPEECH Community?... more
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SPEECH Community presents new contents - get inspired by lots of case studies or articles of renowned industry experts!... more
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New Bill Meisel editorial: 'How will 'voice search' impact the contact center?' ... more
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Mobile Search: Key to the Mobile World - Opportunity for the Voice Industry?... more
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Ready for an Infusion of Innovation... more
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Neues Working Draft für W3C Pronunciation Lexicon Specification (PLS) Version 1.0 veröffentlicht... more
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Neuer Fachbeitrag von Bill Meisel: Beim Anwendungsdesign kann Flexibilität für den Anrufer mit der Unterstützbarkeit von Anwendungen (Supportability) konkurrieren... more
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Fachbeitrag von Bill Meisel, TMAA: Microsoft Speech Server mit steigender Akzeptanz - Einsatz des MSS beruht auf Nutzung der .NET Umgebung... more
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