| VOICE-Newsflash
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Nuance Acquires SpinVox, Accelerates Expansion of Voice-to-Text Business... more
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A Look at Low-Tech Security... more
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Salmat VeCommerce says UK banks could increase appeal of mobile banking through greater security... more
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Google's YouTube Adds Captions... more
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New Market Study! Voice/Speech Recognition Systems - Global Outlook... more
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Voice Is Dead, Long Live Voice... more
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Google Voice extends invitations... more
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AT&T and Vlingo to bring innovative speech recognition to mobile devices worldwide... more
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Voice-to-text deal could spur new Mobile Services... more
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New Service lets Consumers listen to the Web's Top News... more
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Vlingo brings Mobile Voice Recognition technology to Europe with availability on the Ovi Store by Nokia... more
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BNZ eyes voice prints for customer ID... more
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IVR Solutions Provider Angel.com announces Three New Integration Partnerships... more
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Dimension Data to unveil results of Speech Self-Service Survey at SpeechTEK 2009... more
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Visual IVR can reduce the time of automated transactions by 56%... more
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Surrounded by Search Engines: A New Kind of Mobile Search... more
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Nortel hopes for big bids on voice-applications... more
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Research and Markets: The Future of Voice Biometrics in the Enterprise Market revealed... more
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Voice technology firm hits back ... more
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Comet’s decision to boost customer choice with an optional phone self-service solution pays dividends... more
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Customer Service Software senses Angry Callers... more
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Nuance Speech Capabilities can fend off Microsoft, Google... more
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New GigaOM Pro report! How speech technologies will transform mobile use... more
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IVR Specialist Voxeo leverages Twitter for Customer Support... more
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Is Google Voice set for launch?... more
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SpinVox expands across Latin America with Telefonica... more
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Manufacturing, BPO Target for Voice Authentication... more
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Aviva Drives Financial Services innovation with Salmat VeCommerce... more
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Talking to BING-411, Bing's New Voice Search... more
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Centrelink boosts self-service with voice biometrics... more
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New Datamonitor Report! The market for speech applications in mobile computing expected to triple by 2014... more
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Automotive OE Voice Recognition Market 2007-2015... more
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Voxeo extends Global Presence with Investment in New Carrier-Class IVR Hosting Facility in Germany... more
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NAB targets customer service with voice biometrics... more
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Unified comms sector could benefit, despite downturn: Report... more
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Eckoh up after update, contract wins... more
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Genesys Telecommunications Laboratories: Genesys announces dramatic rise in number of businesses using Voice Self-Service Platforms in EMEA... more
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Professional magazines Information Today and Speech Technology market the voice compass in America... more
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Voicemail moves to Gmail... more
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Consumers demand improved Customer Care from Mobile Devices... more
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Area realtors get voice-print security system... more
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AT&T Offers Collect Calls to Wireless Customers... more
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Quicktate Launches TweetCall for Twitter... more
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Apple contemplating biometric locks for iPhone?... more
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Study finds consumers increasingly relying on Voice-Enabled Navigation and In-Car Systems... more
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800 PBX to offer 'Dial-a-Pizza' Phone order Automation at Pizza Expo '09... more
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Google turns voicemail into email... more
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Updated Market Study! North American IVR and Voice Portal Systems Markets updated report is out now... more
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SpinVox postures itself to take on Nuance world wide... more
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Hosted IVR Services offer tremendous growth potential in markets across EMEA according to Frost & Sullivan... more
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PerSay announces new strategic partnership with INS Indriya in Singapore... more
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Army rolls out speech recognition... more
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Voice biometrics for UK banking? ... more
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Verizon Business revs up technology engine for AAA Mid-Atlantic ... more
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Morrisons gives voice to its warehouses... more
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SpeechCycle Launches Platform-as-a-Service for Contact Center Voice Applications... more
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SkyCreek Responds to Increased Traffic by Deploying at CRG West's Chicago Data Center... more
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Etisalat Launches Voice Activated Directory Service On 181... more
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Avaya, Nortel ID Key Contact Routing Trends... more
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Gartner advises banks to shore up online channels... more
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2008 Worldwide Interactive Voice Response Trends and Market Share Report... more
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2008 Speech Analytics Market Report and Consulting Services ... more
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Voice recognition system helps manage patient records... more
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Nuance’s Dictaphone Enterprise Speech System significantly reduces Medical Transcription Costs and improves Clinical Documentation Turnaround Time... more
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Winning enterprises over with speech to text... more
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Speech-Powered App from Vlingo now available for iPhone... more
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Brits hate call centres – official. How about a nice automated voice instead?... more
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Voice in Google Mobile App: A Tipping Point for the Web?... more
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Vicorp combats fraud with speech self-service ... more
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Convergys Thought Leadership Speaker Series... more
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Research firm cites Genesys as a “Strong Performer” for interaction-centric customer service solutions ... more
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iPhone gets voice-powered search from Google ... more
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Police to Fight Crime with Voice Recognition Technology... more
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SVOX Forum Reflects Demand for Speech Technologies... more
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Voice signature security... more
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Introduction to IVR... more
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Speech Technology Magazine Whitepaper: Speech Analytics ... more
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Acapela to Unveil Text-to-Speech Engine for iPhone App Developers... more
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Self-service saves UK contact centres £1.6bn per year... more
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Speech Rec: The New Leader of Automated Voice?... more
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Healthcare Organizations Increasingly Adopt Computer Aided Medical Transcription to Save Costs and Improve the Clinical Documentation Process ... more
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Companies are struggling to attract and serve the Millennial Generation ... more
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Consumers Seven Times More Likely to Respond to an Outbound Speech-Enabled Call than SMS - According to an Environment Agency Survey... more
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Taking the dynamic approach to speech technology... more
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Spoken tokens' touted as ultimate security... more
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Google entices mobile phone users with voice search... more
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US and UK consumers are becoming more comfortable speaking to automated voice systems, according to new report... more
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Google turns audio into Text with GAudi... more
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Speech Analytics Market Grows at 106% in Past Year... more
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The Report Contains Up-to-Date Analysis of Best-Practice, Developments and Emerging Trends in Biometrics... more
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Booming Voice Biometrics Industry Co. to Showcase IVR, PBX Products at ITEXPO... more
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Hospital Responds to 'Ayudame' ... more
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150,000 users for Maxis’ Voice Portal since launch... more
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Biometrics in the Retail Sector... more
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Nuance enables Secure Customer Service through Voice Biometric Deployment Best Practice... more
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SpeechCycle Whitepaper: Rich Phone Applications. The Next Generation of Automated Customer Care... more
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Hosted Speech and IVR Show Strong Growth in Sluggish Economy... more
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Study Finds Growing Demand for Self Service in Contact Centers... more
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SpeechTEK Showcases Growth for Speech Applications and Markets... more
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More than 70,000 Healthcare Providers use Dragon Medical for Voice-Driven Clinical Documentation... more
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SpeechTEK will showcase the many uses of speech technology... more
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Research reveals disconnect in Asia Pacific between C-Level executives and customer service professionals... more
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Genesys and high-profile contact centre innovator Kevin Panozza unveil key e-learning initiative to improve customer service agent performance... more
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Genesys and Alcatel-Lucent increase worldwide market share position in contact center markets and IP in 2007... more
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Nuance’s Healthcare Division Announces Significant Traction in New York Region... more
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Google's speech-to-text technology is huge search advance... more
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Harnessing Speech Solutions with Minimal Investment... more
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Study: Security Concerns to Fuel Global Biometrics to $7.3 Billion in 2013... more
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The Government of Canada Announces Funding to Expand the Use of Speech Recognition Technologies... more
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Speech within your Reach: Hosted Systems for Everyone... more
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Market Spotlight: Education with the aid of speech technology ... more
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New Opus Research Study! Customer care on demand: Speeding deployment cycles while reducing risk... more
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Google gadget tries to transcribe what politicians say ... more
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SpeechStorm and Genesys survey: Low consumer confidence in telephone banking security measures allayed by Voice Biometrics... more
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New study by Nuance proves safety benefits from speech recognition use in automobiles... more
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Genesys research shows personalized intelligent service drives satisfaction... more
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Biometrics: The End of Authentication as We Know It?... more
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Mobile security technology fights fraud... more
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More Customers Paying Bills Online, Using IVR... more
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New Forrester Research: Innovative Speech Apps Deliver Value... more
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Nuance Recognizes Premier eScription Customers that Received Million Dollar Savings and Productivity Awards... more
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IBM lab working on Spoken Web project... more
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SpeechStorm Conducts 2008 Voice Biometrics Trends Study with Genesys... more
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Text to Speech Software Wins the Race for Motorsports Editor ... more
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Long-Promised, Voice Commands Are Finally Going Mainstream... more
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Users demand multi-factor authentication... more
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Vlingo Issues “Consumer Text Messaging Habits” Report ... more
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The Tipping Point for Call Automation ... more
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Call centre criticism falls on deaf ears... more
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Voice Control on track to become key technology for mobile internet ... more
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Upwardly Mobile: Speech Answers the Wireless Call... more
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New CAT-Scan from Opus Research: Voice Biometrics 2008... more
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Interactive Voice Response - 2008 tipped to be inflection point for Voice-XML-based IVR... more
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Voice biometrics now ready to address on-line banking fraud... more
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USA: SpeechCycle rich phone applications process 50 million automated calls... more
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Vicorp Delivers Speech Services with Robust GUI Tools ... more
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Contact centres: Evolution... more
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World's largest Deployment of Front-End Speech Recognition in a single Hospital rolled out in Norway... more
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Tellme Eyes iPhone SDK... more
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Asia's Contact Center Boom... more
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Extending Voice Biometrics... more
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... more
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Voice Searching for an Interface... more
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New Study on Customer Service Factors... more
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Bill Gates says Microsoft is pushing touchscreen and speech technology to replace keyboards... more
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Speech Applications Hold Huge Potential for Automation But Costs Difficult to Calculate... more
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Multi-Channel Customers Are More Profitable... more
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CAT in 2008: Transition Without Disruption... more
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Computers 'to Match Human Brains by 2030'... more
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New Report by Frost&Sullivan: Speech Analytics in Contact Centers... more
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Speech in Electronic Signatures... more
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The Legacy Ends Here... more
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Preparing for Localization... more
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Economic Issues Are Set to Drive, Rather than Inhibit, Growth in Unified Communications... more
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IVR/Web/Social/Voice Mashups - The Wonders Never Cease... more
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A Helping Hand in Voice Search... more
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Bid May Herald Cellphone Search War... more
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Speech Gets Social, But Do Users Want to Talk?... more
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The Coming Wave of Gadgets That Listen and Obey... more
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Self-Service to Personalize and Enhance User Experience... more
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Vox Ex Machina... more
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Exclusively in the SPEECH Community: Dr. Ahmed Bouzid, Angel.com on Practical Tips for the Prompt Design... more
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Speech Self-Service a Top Priority in 2008... more
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Genesys and IBM Expand Partnership in China... more
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Has Voice Recognition Finally Come of Age?... more
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Computers Could Soon Replace Humans in Call Centres... more
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One for All: UC to See Huge Growth... more
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Targeted Advertising or Eavesdropping?... more
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Gartner Restores a Leader to Its Magic Quadrant for Contact Center Infrastructure... more
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Fewer Vendors Sit Atop the UC Magic Quadrant... more
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VOICE Biometrics Conference: All Presentations Now Available... more
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Speech Recognition for the Warehouse Comes of Age... more
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Documented Savings Abound... more
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VoIP rumor: Skype buy-out & voice-recognition AdWords... more
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Google And Microsoft Want To Hear From You... more
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Presenting the Bible, in MP3 or .Wav... more
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Primas Prepares to Pounce on New Market Opening... more
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Call Centers Optimal Choice to Handle Communications in Health Emergency... more
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IVR & Automated Speech Recognition in Healthcare... more
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Hosted IVR Systems Lead to Reduced Customer Care Costs... more
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Intervoice Named Market Share Leader for Self-service Ports Shipped and Installed... more
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Automotive Voice Technology Market Expected to Hit $6.5 Billion by 2013... more
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Voice Recognition Taking Hold in the Warehouse... more
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UK Businesses Missing Out on the Benefits of Speech-Enabled Self-Service... more
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Phillips Pledges Continued Support for Medical Community... more
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Coalition Announces Open Platform for Mobile Devices... more
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Mission: Video... more
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Genesys' Global Research Survey Reveals Optimized Customer Service is Becoming a Key Priority to Improve the Customer Experience... more
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Impressions from VOICE Days 2007 in Bonn, Germany... more
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Technology Gives Ky-Mani Marley’s Tunes Global Voice... more
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Behind Cisco's Latigent Acquisition... more
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Extending VoiceXML's Impact to New Markets... more
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IVR Ensures the Validity of Foreign Elections... more
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iPod Speaks With Ivona’s Voices... more
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Nuance Conversations: Speech to Be the Catalyst for Mobile Web Innovation... more
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Nuance Conversations: Voice Connects Consumers to Networks... more
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Opus Report Notes Upswing In Voice Biometrics... more
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Gates Still Finding His Voice... more
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Production F-35 Lightning II to Feature Voice Recognition... more
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Microsoft launches voice mobile search and business directory... more
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Can Frustrating Customer Service Systems be Fixed?... more
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Microsoft's Newest Effort Targets Cisco... more
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Voice Search Conference receives broad industry support... more
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New Report Describes How to Use IVR Solutions to Lower Overheads in Contact Center Outsourcing... more
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Voice Biometrics Grows to Meet Global Challenges... more
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U.K. Contact Centers Spend Too Much on Agent Verification... more
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Research Shows Contact Center Service Impacts Business... more
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New Service Eavesdrops on Internet Calls... more
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Promoting Products With IVR Karaoke... more
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Acquisition adds speech-rec to Gracenote’s song-ID service... more
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IBM's New Avatar Talks to the Deaf... more
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Microsoft Finds The First Client for Its Tellme Technology... more
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Nik Philpot, Eckoh: My business week... more
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The 2007 Star Performers... more
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The Unhappier You Are, the More Ice Cream You Get... more
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AP to Use Speech in News Production System... more
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Aberdeen Radiologists Speed Up Reporting with Speech Recognition... more
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Introducing the Google Phone... more
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“If You’d Like To Hear A Duck Quack, Press 3? … Having Fun With Your IVR Can Produce Results!... more
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Talking to Machines: Interactive Voice Response Gets Better... more
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Call centers put accent on speech recognition... more
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Speech Technology Magazine Announces 2007 Industry Awards... more
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Multimodal Use of Mobile Devices Offers Opportunities for IT Providers... more
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Cepstral Donates Open Source MRCP Stack to Telephony Industry... more
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Mike Cohen Discusses Speech Technology's Impact Upon Mobile Industry at SpeechTEK 2007... more
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Automatic for the People... more
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Succeeding with SMBs... more
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Personalization Arrives in the Voice Channel: Steve Pollock, Tuvox on a new Service of American Airlines... more
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Skype to Reach Any Cellphone with SpinVox Voice-to-Screen Messaging... more
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Air Quality Information Service, Europe... more
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Automation Proves Its Value... more
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NCR Study Shows Consumers are Driving Self-Service... more
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The Ultimate Search Engine... more
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Research Indicates UK Companies Not Ready for New Year OFCOM Change... more
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Speech-Enabled Mobile Search Marches On... more
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ContactBabel and VoiceVault Announce New U.S. Contact Center Report... more
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Is It Real, or Is It Rory Bremner?... more
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A Q&A with Genesys CEO Wes Hayden... more
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Mike Cohen Will Share Google’s Vision for Speech Technology at SpeechTEK 2007... more
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The Cell Phone Does More Than Just Make Calls... more
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Is Your Call Prompted by a Veritable Service? Call Center Business Threatened by State Sanctions... more
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Turn Your Cell Phone into a GPS Assistant... more
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Q&A with Dan Miller, Opus Research, on the Development of the Voice Biometrics Markets Within the Next Five Years... more
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New Nuance Whitepaper: Redefine Customer Experience with Speech Recognition... more
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Small: The Next Big Thing?... more
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Survey shows that Customer Service and Unified Communications are Top Pain Points to UK Businesses... more
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Study Shows Growth in IP Contact Center Market... more
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Audio Service Launches New Method for Preserving Stories of Life... more
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Exclusively in SPEECH Community: Genesys Europe Consumer Survey 2007... more
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EU project develops human-computer dialogue system... more
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Millions lost due to missing link between CRM and contact centres... more
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Study Reveals Customer Service Practices of UK Retail Sectors... more
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Study Shows UK Consumers' Negative Feelings Toward Offshoring... more
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DOD invests $48.4M in speech recognition... more
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Blinkx Launching Speech Recognition Video Search... more
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Silent Revolution of Speech I/O in Mobile Phones... more
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Study Shows Speech Self-Service Expected to Grow... more
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Speech recognition improves radiological reporting... more
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Homerton switches to speech recognition in radiology... more
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VoiceSignal Partners with AdMob on Voice Search Offering... more
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Voice: The New Fingerprint?... more
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Call Center Data - Unearthing the gems.... more
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Latest Voice Technology Reduces Costs In Labor and IT Capital Investment... more
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Judge okays US$1.5bn Microsoft patent fine - Alcatel-Lucent payout rubber stamped for Media Player infringements.... more
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National Museum of American History Acquires Emergency 911 Cell-phone Technology... more
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Market & Trends News... more
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